Cancellation & Refund Policy

1. Overview

SkyFlightDeals supports cancellation and refund requests for flights booked through our agents. Because your booking is sourced through our travel inventory provider, every cancellation request is submitted on your behalf and reviewed before it is finalized — it is not processed instantly at the moment of your call.

    24-hour free cancellation: If you cancel within 24 hours of booking, you will not be charged for the flight.
  

2. How a Cancellation Request Works

When you ask to cancel a booking, here is what happens:

Your agent submits a cancellation request to our travel inventory provider on your behalf.
The inventory provider reviews the request against the airline's fare rules and processes it accordingly.
You will typically receive a response within 24 hours, with the outcome (cancelled, fee applied, or credit issued) sent to you by email.

Because this involves a review step with our inventory provider, cancellations are not guaranteed to be instant — please allow up to 24 hours for confirmation.

3. How to Request a Cancellation

To request a cancellation or refund on a booking made through SkyFlightDeals:

Call us at +1 (888) 707-5043 with your booking reference number ready, available 24/7
Or email support@skyflightdeals.com with your booking reference and the request

Your agent will submit the request immediately and let you know to expect an email update within 24 hours.

4. Fare Rules & Refund Eligibility

Beyond the 24-hour free cancellation window, refund eligibility depends on the fare type booked:

Refundable fares: Eligible for a full or partial refund, sometimes minus a processing fee
Non-refundable fares: Not eligible for a cash refund, but may qualify for a future travel credit minus a change fee, depending on the airline
Basic economy / restricted fares: Often carry the strictest rules, with limited or no cancellation flexibility after the 24-hour window

Your agent will explain your fare's specific rules before you confirm your booking.

5. Refund Timing

Once a cancellation is approved:

Credit/debit card refunds: Typically 7–20 business days, depending on the airline and your card issuer
Travel credits/vouchers: Usually issued within a few business days and may carry an expiration date set by the airline

6. Flight Disruptions Caused by the Airline

If your flight is cancelled or significantly delayed by the airline itself, you may be entitled to a refund, rebooking, or compensation under that airline's own policies and applicable passenger rights law. Contact us and we will submit the matter to our inventory provider on your behalf.

7. Book Now, Pay Later Bookings

For bookings made using a flexible payment plan, the same cancellation terms above apply to the underlying airline fare. Any amounts already paid will be refunded according to fare eligibility, and any future scheduled payments will be cancelled once your cancellation is confirmed.

8. Contact

For any cancellation, change, or refund request, contact us as soon as possible — fare rules can become more restrictive closer to departure. Call +1 (888) 707-5043 (available 24/7) or email support@skyflightdeals.com.