Privacy Policy

1. Introduction

SkyFlightDeals ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact our agents by phone or email.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Full legal name, email address, phone number, date of birth, and passport details (when required for booking)
• Payment information: Credit or debit card details collected verbally by our agents and processed through secure payment systems. We do not store full card numbers.
• Travel information: Flight preferences, travel dates, passenger details, and booking history
• Technical information: IP address, browser type, pages visited, and time spent on our website, collected automatically
• Communication records: Records of phone calls, emails, and other communications with our agents, which may be recorded for quality and training purposes

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your flight bookings
• Communicate with you about your booking, including confirmations, changes, and cancellations
• Process payments and prevent fraud
• Provide customer support and respond to enquiries
• Improve our website, services, and agent training
• Comply with legal obligations and resolve disputes

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Airlines and travel suppliers: Required to complete your booking
• Payment processors: To securely process your payment
• Service providers: Third parties who assist us in operating our website and business, subject to confidentiality agreements
• Legal authorities: When required by law, court order, or governmental authority

5. Cookies

Our website uses cookies to enhance your browsing experience and to support functions such as conversion tracking for our advertising partners. You may disable cookies through your browser settings, though this may affect the functionality of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmitted through our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for a minimum of 7 years for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at support@skyflightdeals.com.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

11. Contact

Questions about this Privacy Policy can be directed to support@skyflightdeals.com or by calling +1 (888) 707-5043.